Terms of Business

Terms of Business
Choosing a solicitor is an important decision. At C E Transport Law, we understand that alongside reputation and expertise, clients want complete clarity about costs and the service they will receive.

Our Fees
Wherever possible, we will provide you with a fixed fee quotation during your initial telephone consultation. This will be confirmed in writing, giving you the opportunity to consider our quotation before deciding whether to instruct us.
Where a fixed fee is not appropriate because of the nature or complexity of the matter, we will provide a clear estimate or fee range and explain how our charges will be calculated. If circumstances change during your matter, we will discuss this with you before any additional costs are incurred.
Depending on the type of work, our fees may be agreed as:
• A fixed fee for a particular piece of work;
• An agreed fee for a specific stage of your matter; or
• Charges based on the time spent dealing with your case.

Any fee arrangement will be confirmed in your Client Care Letter at the outset of your instructions.
Motoring Offences, Public Inquiries and DVSA Matters

We regularly represent clients facing motoring prosecutions, Traffic Commissioner Public Inquiries and DVSA interviews.

Following an initial discussion about your circumstances, we will provide a tailored quotation with no obligation to proceed. Our quotation will explain what work is included and whether any additional expenses or disbursements are likely to arise. We will always discuss these with you in advance so that you can make an informed decision before any further costs are incurred.

Cancellation Rights
If you instruct us without meeting us at our offices (for example by telephone or email), you may have the right to cancel your instructions within 14 working days, provided work has not already commenced with your express agreement. Full details of your cancellation rights will be provided in your Client Care Letter and Terms of Business.

Complaints Procedure
We are committed to providing an excellent standard of service. If at any time you are unhappy with the service you have received or our fees, we encourage you to tell us as soon as possible so that we can investigate your concerns and work towards a prompt resolution.
If we are unable to resolve your complaint through our internal complaints procedure, you may refer your complaint to the Legal Ombudsman.

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Normally, complaints should be made to the Legal Ombudsman within six months of receiving our final written response to your complaint.
You may also report concerns about a solicitor’s conduct to the Solicitors Regulation Authority (SRA). Information about when the SRA can help is available at www.sra.org.uk.

Regulation
C E Transport Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA No. 629259) and is registered in England and Wales (Company No. 10064681).

Contact Us
If you would like to discuss your matter or obtain a no-obligation quotation, please contact us on 01908 464480 or email info@cetranportlaw.com.